Integrated Community Support Services

Pillar Services staff members will work to identify the client’s indicators for a potential mental health crisis and develop successful strategies of de-escalation.

Adults with mental health/behavioral issues living in their homes or foster care settings will benefit from Integrated Community Support Services (ICS) program. The ICS program is centered around the client’s home and community. We tailor our services to fit the family culture, to meet the consumer’s needs and to be flexible in schedule and design.

We work collaboratively with team members to ensure that meaningful support is provided. All staff members are trained to recognize the precursors to a crisis and will work with the client to implement these strategies and avoid more intensive mental health interventions in a manner that is as transparent as possible.

Client Support

Integrated Community Supports (ICS): Services that provide support and training in community living service categories to adults age 18 and older who reside in a living unit of a provider-controlled, ICS setting (e.g., apartment in a multi-family housing building). ICS can be delivered up to 24 hours per day in the person’s living unit or in the community.
Integrated community supports cover training and support to meet the person’s individualized assessed needs and goals in at least one of the community living service categories:

Community participation

Health, safety and wellness

Household management

Adaptive skills

Community participation

This category may include:

Community mobility and pedestrian safety (e.g., safely getting in and around the community)

Community resource use and access

Community safety and awareness

Informal support system and network development

Interpersonal communications skills

Leisure, recreation and socialization planning

Skill-building to meet transportation needs.

Health, safety and wellness

This category may include:

Collaboration with the person to arrange health care (e.g., physical, mental, chemical), meaningful

activities, social services, meetings and appointments

Cueing, guidance, supervision, training or instructional support to complete self-care activities

Health services support

Help for the person to activate and build resiliency factors

Support for the person to design and meet individualized strategies to reach their health, safety and wellness goals.

Household management

This category may include:

    1. Cueing, guidance, supervision, training or instructional support to complete routine household care and maintenance
    2. Household safety knowledge and skills
    3. Tenancy support and advocacy
    4. Training, assistance, support and/or guidance with:

Budgeting and assistance to manage money

Cooking, meal-planning and nutrition

Healthy lifestyle skills and practices

Household chores, including minor household maintenance activities

Personal-needs purchasing.

Adaptive skills

This category may include:

Crisis prevention skills

Implementation of positive support strategies


Sensory/motor development involved in acquiring functional skills

Support strategies for self-sufficiency

Support and training to increase positive behavior, resulting in reduction or elimination of challenging behavior.

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